🥾 The Fit Guarantee

If it doesn't fit, we'll fix it — or build you a new one.

Every pair is made to order, built specifically around your foot scan. Because of that, we don't accept returns for change of mind and we don't exchange for a different model, color, or size. Refunds are only given in the specific cases listed below. Read the full fit guarantee at cobbler.fit/pages/fit-guarantee.

What we cover

If your shoes don't fit the way your scan said they would, send them back and we'll correct the fit or build you an entirely new pair — at no cost. You get up to two corrections per pair within 60 days of delivery.

How it works

• Email us at hi@cobbler.fit within 60 days describing what's off — photos help.
• We'll send you a return label. The workshop needs the physical pair in hand to correct the shape — we can't diagnose fit from a description alone.
• We repair, re-last, or rebuild the pair from scratch and ship it back on us.

Most fit issues are solved on the first attempt.

💶 When We Issue Refunds

Because each pair is produced specifically for you, refunds are limited to these cases:

• Cancellation before production. You can cancel for a full refund until your pair enters production. We email you when it does. After that, materials have been cut to your scan and the order can no longer be cancelled.
• Fit we can't resolve. If your pair still doesn't fit after two corrections, you can return it for a refund of the price paid for the pair.
• Confirmed manufacturing defect. If a defect is confirmed and we can't repair or remake the pair within a reasonable time, we refund the price paid for the pair.
• Order not delivered. If your pair is lost in transit and we can't replace it, we refund the full order.

Approved refunds go back to your original payment method within 14 days of approval.

🚫 What We Don't Refund or Exchange

• Change of mind once your pair has entered production.
• Your choice of model, color, material, or size.
• Normal wear and tear, or damage from misuse.
• Fit issues caused by an inaccurate scan or measurements you submitted, if the pair was built correctly to them. We'll still help with a paid correction.

Under EU consumer law, goods made to the buyer's specifications are excluded from the 14-day right of withdrawal. Your statutory rights for defective goods are not affected by this policy.

🧵 Craftsmanship Variations

Minor variations in color, texture, or natural material characteristics are part of the handcrafted process and are not considered defects.

🛠️ Defects

If you believe your pair has a manufacturing defect, contact us with photos. We will assess and repair, remake, or refund the pair if a defect is confirmed.

👞 Resoling

Normal wear isn't covered under this guarantee — but it's not the end of the shoe. We offer resoling as a separate paid service whenever your pair needs it. Email us to discuss cost and turnaround.

✉️ How to Start a Fit Review or Refund Request

Email us at hi@cobbler.fit with your order number, photos, and a brief description of the issue. Please don't send anything back before we've sent you a return label.

Returns address: cobbler.fit, Avenida dos Combatentes da Guerra Colonial, n.º 92, 4730-064 Vila Verde, Portugal.

🌐 Worldwide Coverage

This policy applies to all customers globally. Wherever you are, we stand behind your fit.