The Fit Guarantee — If It Doesn't Fit, We'll Fix It

Every pair is built from your own foot scan, not a size chart. Fit issues are rare — but when one happens, we'll fix it or build you a new pair, at our cost.

What's covered

If your shoes don't fit the way your scan said they would — too tight, too loose, a pressure point that shouldn't be there — that's on us, not you. Send the pair back and we'll correct it or build you an entirely new pair, at no cost. Coverage runs for 60 days from delivery and covers up to two fit corrections per pair.

How it works

1. Tell us what's off — email us, a sentence is enough. 2. Send the pair back — we'll send you a label; we can't correct fit from a description alone. 3. We fix it or build you a new one — same workshop, corrected shape, shipped back on us. You get up to two corrections per pair; if the second attempt still isn't right, we'll work out the outcome with you directly.

What's not covered

Because every pair is cut and built specifically for you, we can't accept general returns for a change of mind. Normal wear, and damage from anything other than normal wear, isn't covered either.

Resoling

Normal wear isn't a fit issue, but it's not the end of the shoe either. We offer resoling whenever your pair needs it — email us to discuss cost and turnaround.

Questions? Contact us.