🥾 The Fit Guarantee

If it doesn't fit, we'll fix it — or build you a new one. No refunds. No exchanges.

Every pair is made to order, built specifically around your foot scan. Because of that, we don't offer refunds or exchanges for a different model, color, or size. Fit is a different story — read the full guarantee at cobbler.fit/pages/fit-guarantee.

What we cover

If your shoes don't fit the way your scan said they would, send them back and we'll correct the fit or build you an entirely new pair — at no cost. You get up to two corrections per pair within 60 days of delivery.

How it works

• Email us at hi@cobbler.fit within 60 days describing what's off — photos help.

• We'll send you a return label. The workshop needs the physical pair in hand to correct the shape — we can't diagnose fit from a description alone.

• We repair, re-last, or rebuild the pair from scratch and ship it back on us.

Most fit issues are solved on the first attempt. If a second correction still isn't right, we'll work out the right outcome with you directly rather than send a third rebuild.

🚫 No Refunds, No Exchanges

Because each pair is produced specifically for you, we don't issue refunds under any circumstances, and we don't exchange for a different model, color, or size. If the fit is off, we correct or remake the same model you originally ordered.

🧵 Craftsmanship Variations

Minor variations in color, texture, or natural material characteristics are part of the handcrafted process and are not considered defects.

🛠️ Defects

If you believe your pair has a manufacturing defect, contact us within 60 days with photos. We will assess and correct or remake the pair if a defect is confirmed.

👞 Resoling

Normal wear isn't covered under this guarantee — but it's not the end of the shoe. We offer resoling as a separate paid service whenever your pair needs it. Email us to discuss cost and turnaround.

✉️ How to Start a Fit Review

Email us at hi@cobbler.fit with:

• Your order number

• Fit photos

• A brief description of what feels off

Our team will guide you through the next steps.

🌐 Worldwide Coverage

This policy applies to all customers globally. Wherever you are, we stand behind your fit.