📦 Shipping Policy

Handmade to order. Built around your feet, not pulled off a shelf.

Nothing in our store is sitting in a warehouse waiting for you. The moment you order, a workshop in Portugal starts cutting leather to the exact shape of your scan. That takes time — and we'd rather tell you honestly how much than promise something we can't keep.

⏱️ Build Time: 4–8 Weeks

Every pair takes 4 to 8 weeks to make. Where you land in that range depends on the model, the materials, and how full the workshop's queue is when your order comes in. We're not assembling from pre-cut parts — each pair is built start to finish, by hand, for you specifically.

This is also why we can't rush it for a fee. A shoe that's forced through faster is a shoe built worse. We'd rather you wait the extra week and get it right.

🇵🇹 August Closure

Our workshop partners are small, family-run operations in Portugal — and like most of the country, they close for the month of August. If your build window falls across that closure, your timeline will extend beyond the usual 4–8 weeks to account for it. We'll let you know if your order is affected, and your pair picks up exactly where it left off the moment the workshop reopens.

🚚 Once It Ships

We ship worldwide. As soon as your pair is finished, packed, and handed to the carrier, you'll get a shipping confirmation with tracking. International orders may be subject to customs duties or import taxes on arrival — these are set by your country, not by us, and are the recipient's responsibility.

✉️ Questions About Your Order

Want to know where your pair is in the process? Email hi@cobbler.fit with your order number and we'll tell you exactly what stage it's at — cutting, building, or on its way.